Refund policy

Refund Policy

Last Updated: April 24, 2026

Thank you for choosing our outdoor solar lighting products. We are committed to providing high-quality solar lights and a transparent, customer-friendly refund process. This Refund Policy outlines the terms and conditions for requesting refunds, returns, and exchanges for purchases made on our independent website. By placing an order with us, you agree to comply with the terms stated below.

1. Eligibility for Refunds

You may be eligible for a full or partial refund if you meet one of the following conditions:

Damaged or Defective Products: If your solar light arrives damaged, malfunctions upon first use, or has manufacturing defects (e.g., unable to charge, broken fixtures, non-functional LED lights), you can request a refund within 30 days of delivery. Proof of the damage or defect (photos or videos) is required to process your request efficiently.
Incorrect or Misrepresented Products: If you receive an item that is different from what you ordered (e.g., wrong model, wrong color, or product that does not match the description on our website), you are entitled to a full refund or exchange within 30 days of delivery.
Change of Mind (Unused Items): We offer a 14-day cooling-off period for change-of-mind returns, in compliance with EU and UK distance selling regulations. To be eligible, the solar light must be unused, in its original packaging, with all accessories (e.g., mounting brackets, user manual) intact and undamaged. Please note that return shipping costs for change-of-mind returns will be borne by the customer.

2. Non-Refundable Items

The following items are not eligible for refunds or returns, unless they are damaged or defective:

Solar lights that have been used, installed, or modified (e.g., cut wires, damaged packaging) after delivery.
Customized or personalized solar lights (e.g., engraved logos, custom sizes).
Clearance or final-sale items (marked as "Final Sale" on the product page).
Accessories that are lost or damaged due to customer negligence.

3. How to Request a Refund

To initiate a refund, please follow these simple steps:

Contact Our Support Team: Send an email to our customer support at [Your Support Email] within the eligible refund period (30 days for damaged/incorrect items, 14 days for change-of-mind returns). Please include your order number, full name, contact information, and a detailed description of the issue (e.g., damaged product, wrong item).
Provide Proof (If Required): For damaged, defective, or misrepresented items, attach clear photos or videos showing the issue. This helps us verify your request quickly and avoid delays.
Receive Return Authorization: Our support team will review your request within 2-3 business days. If approved, we will send you a Return Authorization (RA) number and detailed instructions for returning the item. Do not return any items without prior approval and an RA number, as unapproved returns will not be processed.
Return the Item: Pack the item securely in its original packaging (or equivalent) and include the RA number on the package. Ship the item to the address provided in the return instructions. For change-of-mind returns, you are responsible for the return shipping cost. For damaged/defective items, we will provide a prepaid shipping label (where applicable).

4. Refund Processing

Once we receive and inspect the returned item (typically within 3-5 business days of delivery to our warehouse), we will verify that it meets the refund eligibility criteria.
If approved, we will process your refund to the original payment method used for the purchase. Refund processing times vary by payment provider:
- Credit/Debit Cards: 3-7 business days
- PayPal: 1-3 business days
- Other Payment Methods: Please allow 5-10 business days
We will send you an email confirmation once the refund has been processed. Please note that shipping costs (original or return) are non-refundable, unless the return is due to our error (e.g., wrong item, damaged product).
For partial refunds (e.g., damaged items that cannot be returned), we will notify you of the refund amount before processing.

5. Exchanges

If you prefer an exchange instead of a refund (e.g., wrong model, defective item), please indicate this in your refund request. We will process the exchange once we receive and inspect the returned item. Exchanges are subject to product availability. If the requested item is out of stock, we will offer a full refund instead.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame, please check your payment provider’s transaction history first (refunds may take time to reflect). If the refund still does not appear, contact our support team with your order number and refund confirmation email, and we will investigate the issue promptly.

7. Warranty and Refunds

Our solar lights come with a 1-year warranty covering manufacturing defects under normal use. If your product malfunctions after the 30-day refund period but within the warranty period, please contact our support team for repair or replacement options, rather than a refund.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a new "Last Updated" date. Your continued use of our website and services after the changes take effect constitutes your acceptance of the updated policy.